Privacy policy of De Exotic Travellers
Last updated: [September, 2026]
De Exotic Travellers (“we,” “us,” “our”) operates as a licensed travel agency based in Lahore, Pakistan, offering domestic and international tour packages, visa processing, and Umrah and Hajj services. This Privacy Policy explains what information we collect when you use our website or our services, how that information is used, and the choices available to you.
By using this website or booking a service through De Exotic Travellers, you agree to the practices described in this policy.
Information We Collect
We collect information necessary to process bookings, visa applications, and travel arrangements. This includes:
Personal identification information: full name, CNIC or passport number, date of birth, nationality, and contact details including phone number and email address.
Travel and booking information: destination, travel dates, accommodation preferences, package selection, and any special requirements related to your trip.
Visa and documentation information: passport copies, photographs, proof of funds, invitation letters, or other documents required by the destination country’s consulate or embassy as part of visa processing.
Payment information: billing details and transaction records related to package or service payments. Card details are processed through secure third-party payment channels and are not stored on our systems.
Website usage information: pages visited, browser type, device information and IP address, collected automatically through standard web technologies when you browse our website.
How We Use Your Information
Information collected is used to:
- Process bookings for domestic and international tour packages
- Prepare and submit visa applications on your behalf
- Arrange Umrah and Hajj travel, including flights, accommodation and ground transport
- Communicate booking confirmations, itinerary updates, or changes to your travel plans
- Respond to inquiries submitted through our website or branches
- Meet legal and regulatory requirements applicable to travel agencies operating in Pakistan
- Improve our website and services based on how they are used
We do not use your personal information for purposes unrelated to the travel and visa services you have requested, and we do not sell your information to third parties.
Sharing of Information
Certain information is shared with third parties where necessary to deliver the service you have booked. This includes:
- Airlines and hotels, to confirm flight and accommodation bookings
- Embassies and consulates, as required for visa application processing
- Ground transport and tour operators, where a package includes services delivered by a partner rather than directly by De Exotic Travellers
- Payment processors, to complete transactions securely
- Government authorities, where disclosure is required by law or regulation, including for tax and travel agency licensing compliance
We do not share your information with third parties for their independent marketing purposes.
Data Retention
We retain personal and travel information for as long as necessary to fulfill the service provided, meet legal or tax record-keeping obligations, and resolve any disputes related to a booking. Documents submitted for visa processing are retained only as long as required for that application and any related follow-up.
Data Security
We take reasonable technical and organizational measures to protect the personal information we collect, including restricting access to authorized staff involved in processing your booking or application. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website or provided in person.
Cookies and Website Data
Our website may use cookies or similar technologies to understand how visitors use the site and to improve browsing experience. You can disable cookies through your browser settings, though this may affect certain website functionality.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to our legal and regulatory retention obligations
- Withdraw consent for the processing of your information where consent was the basis for that processing
Requests can be made by contacting any of our branch offices or through the contact details listed on our website.
Children’s Privacy
Our services are intended for use by adults arranging travel for themselves or their families. We do not knowingly collect personal information directly from minors without the involvement of a parent or guardian as part of a family booking.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or data handling practices. The date at the top of this page indicates when the policy was last revised. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can reach us at:
De Exotic Travellers
Address:
H, Office # 123 First Floor Siddiq Trade Center Gulberg 2, Block, Block H Gulberg 2, Lahore, 54650
Contact:
+92311 1786775
Email:
info@deexotictravellers.com
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